Delivery Information

The Free Shipping Myth

There is no such thing as free shipping!  This is a marketing gimmick Internet retailers have invented over the years to gain your business.  Plenty of articles via Google on this.

UPS, FEDEX and the USPS do not do anything for free, and to the best of our knowledge do not offer their services free to any company, not matter who they are!

Free shipping means “we’ve hidden it in the price”.   Just like the 'buy one get one free' ads on TV, they add their processing fees, or just overcharge you for the product.

Look at our prices and compare with the others.  There are simply no hidden charges!

Processing & Handling Charges

Terry Walters does not charge any handling, processing, or packaging charges to your order.

Go look at some of the competition.  Their shipping is free, but then they slap a processing & handling charge on you!  Hello?

We believe in being transparent and fair with all of our customers, and do not profiteer from adding ‘processing fees’, ‘handling charges’, or any other made up costs to inflate your bill!   We will charge you for the parts you order, and then add the most cost effective method to get the parts to you on time, always fully insured.  We can also offer you shipping upgrades if you want things even faster.

Standard Shipping Charges for the Contiguous 48 States

Remember - NO HANDLING CHARGES unlike the others who charge an average $12.95 on top of shipping!

We also ship to Alaska, Hawaii, and Puerto Rico.  UPS services to these destinations are very expensive, and are based on weight.  We may be able to reduce the cost using other services depending on the items.  Please call to discuss your needs and we will work with you to find the best delivery method for your order.

Wherever we can, we also use recycled packaging, and will reuse cartons and other materials to reduce the cost to us, and to pass those savings onto you, our customer.  Lower costs mean better prices on parts.

Product Warranties & Returns

Most parts are warranted by the manufacturer, usually for 90 days from the date of purchase, often for much longer.  All warranties are included with your order.

Did you order something and then change your mind?  Sucks eh?  Well Terry Walters will accept any return whatever the reason, subject to the usual exclusions below.   Unlike most other companies we will give you the same support after sales as we did presale. 

For any returns please submit a Returns Number Request before sending anything back to us.  You can also call us to discuss on the phone, and we'll issue the Returns Number directly.  We will also arrange the return shipping to save you time and money (we get better rates than you will).

You are responsible for return shipping, and insuring the returned items for damage in transit.  We will issue a full refund, less our original shipping charges.  WE WILL NEVER CHARGE YOU A RESTOCKING FEE!



Exclusions

Order By Times

We ship in-stock parts via ground shipping the same day if you order by 12 noon Eastern Time Monday through Friday.  With nationwide partners, we can ship your order direct even if it's not on our own shelves, and most orders arrive in 1-2 days in the contiguous 48 states. 

Alaska, Hawaii, and Puerto Rico.  Various services are available, and we will work with you to achieve the best cost/speed balance.  Please call for further assistance.

Additional Domestic Shipping Rates and Fees


Truck Freight Fees

Truck Freight Fees are charged for products that are too large or too heavy for regular ground service, as indicated online and in our catalogs. Truck Freight will be charged at the time of shipment. We have options for delivery to the nearest terminal or directly to your house or place of business for your convenience.


APO/FPO Orders

APO/FPO orders can only be shipped via U.S. Postal Service and must be pre-paid by a check or credit card. Orders shipping USPS Parcel Post will ship at no additional charge.  Faster delivery services such as Priority and Express Mail are available at an additional cost.  Any additional costs will be quoted during the checkout process.  Truck Freight, Hazardous Materials, and some oversize items cannot be shipped to APO/FPO addresses.

International delivery
 
Terry Walters ships items Worlwide, and have even sent complete V8 engines to Australia!  Due to the costs and variety of delivery methods, please contact us by phone or email to request delivery pricing before you place your order.  We'll even call you back!

Customs and import duties are always the responsibility of the shipment receiver.  We cannot be held responsible for any return shipping charges for rejected deliveries.  Our shippers are instructed to charge all such costs directly to the recipient on the order.

Liability

Terry Walters liability for losses or damages, arising out of any cause whatsoever, is limited to full refund of the purchase price, or at our option, repair or replacement of the part(s). Terry Walters shall not be liable for any consequential or incidental damages. Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.